Privacy Policy

Introduction

This Privacy Policy explains how Flowmont Environmental Solutions, a trading name of Halvane Living Ltd (Company number 17382954), collects, uses and protects your personal information when you use flowmontsolutions.co.uk. We are a UK-based specialist distributor of liquid storage, wastewater and pumping equipment for homes, farms and commercial sites.

Our registered office is 82, Unit A James Carter Road, Mildenhall, IP28 7DE. You can contact us at sales@flowmontsolutions.co.uk or by calling 02045244809 (Monday to Friday, 9am to 5pm).

Information we collect

We collect information you provide directly to us, including your name, email address, phone number, delivery address and order details when you place an enquiry, request a quote, place an order or contact us. We also collect technical information automatically, including your IP address, browser type and pages visited, through the use of cookies and similar technologies.

How we use your information

We use your information to respond to your enquiries, provide quotes, process and deliver orders, manage your account and provide customer support. We also use it to meet our legal and regulatory obligations, prevent fraud, and improve our website and services. Where you have agreed, we may send you marketing communications about products and services we think may interest you. You can withdraw consent at any time.

Legal basis for processing

We process personal information on the following legal bases: performance of a contract with you (for example, to deliver goods you have ordered); our legitimate interests (for example, to improve our website and respond to enquiries); compliance with a legal obligation (for example, tax and accounting records); and your consent (for example, for non-essential cookies and marketing).

Cookies

Our website uses cookies. Essential cookies are required for the website to function, including keeping items in your basket. Non-essential cookies, such as analytics and preference cookies, are only set after you accept them through our cookie consent banner. You can change your preferences at any time. See our Cookie Policy for full details.

Sharing your information

We share your information with service providers who help us operate our website and business, including Shopify (our ecommerce platform and hosting provider), payment processors, delivery partners and supplier partners who may deliver products directly to you on our behalf. We only share the information necessary to provide the relevant service. We do not sell your personal information.

International transfers

Some of our service providers may process data outside the UK. Where this happens, we ensure appropriate safeguards are in place in accordance with UK data protection law.

Data retention

We keep your personal information only for as long as necessary for the purposes set out in this policy, including to comply with legal, accounting and reporting requirements. Order records are generally retained for the period required by tax law.

Your rights

You have the right to access the personal information we hold about you, ask us to correct inaccurate information, request deletion, restrict or object to processing, and request data portability. You can exercise these rights by contacting us at sales@flowmontsolutions.co.uk. You also have the right to complain to the Information Commissioner's Office (ICO) at ico.org.uk.

Changes to this policy

We may update this policy from time to time. The latest version will always be published on this page with an updated date.